CUSI IBÉRICO – Return and Refund Policy

Perishable Food Products

At CUSI IBÉRICO, we are committed to providing premium Ibérico pork and Ibérico ham products from Spain.

Due to the perishable nature of our food products and food safety requirements, we generally cannot accept returns or exchanges once an order has been delivered.

We do not accept returns for changes of mind, personal taste preferences, or products ordered by mistake, except where required by applicable law.

Damaged, Spoiled, or Incorrect Products

If your order arrives damaged, spoiled, in unacceptable condition, or contains incorrect products, please contact us immediately.

We request that customers report delivery issues on the same calendar day the package is delivered, whenever possible.

Please provide:

• Your order number.

• Clear photographs of the affected products.

• Photographs of the shipping box and packaging.

• A brief description of the issue.

Please retain the product and packaging until we have reviewed your claim, provided it is safe to do so.

Refunds and Replacements

Each claim will be reviewed individually.

If a claim is approved, CUSI IBÉRICO may offer a replacement, partial refund, or full refund, depending on the circumstances and product availability.

Approved refunds will be issued to the original payment method. Processing times may vary depending on your payment provider.

Delivery Responsibilities

Customers are responsible for monitoring shipment tracking information and promptly retrieving delivered packages.

Frozen products should be inspected immediately upon delivery and stored at appropriate temperatures.

If a shipment is delayed, damaged, or arrives in unsafe condition, please contact us so we can review the circumstances.

Order Cancellations

Cancellation requests must be submitted before an order has been prepared or shipped.

Once an order has been processed for shipment, cancellation may no longer be possible.

Consumer Rights

Nothing in this policy limits or excludes any rights or remedies available to customers under applicable consumer protection laws.

Contact Us

For questions, cancellations, damaged products, or refund requests, please contact CUSI IBÉRICO using the contact information provided on our website.