Terms of service
CUSI IBÉRICO – Terms of Service
1. Overview
Welcome to CUSI IBÉRICO. By accessing our website, browsing our products, or placing an order, you agree to these Terms of Service.
CUSI IBÉRICO specializes in premium Ibérico pork and Ibérico ham products from Spain.
2. Products and Availability
All products are subject to availability. We reserve the right to update product descriptions, packaging, availability, and pricing without prior notice.
Product weights may vary slightly because many of our products are naturally cut and individually packaged.
Product images are for illustration purposes. Actual products may vary in appearance, size, and packaging.
3. Orders and Payments
All prices are displayed in U.S. dollars unless otherwise indicated.
Orders are subject to acceptance, payment authorization, product availability, and applicable shipping restrictions.
We may contact customers to verify order information or resolve issues before fulfillment.
If an order cannot be fulfilled, we will notify the customer and issue any refund due.
4. Shipping and Delivery
Orders are shipped from Florida, USA.
Our standard shipping dispatch days are Monday through Wednesday.
Available shipping services and rates are displayed at checkout. Delivery dates are estimates and are not guaranteed unless expressly stated otherwise.
Free shipping promotions are subject to the eligibility requirements described in our Shipping Policy.
Customers are responsible for providing accurate shipping information and monitoring delivery notifications.
5. Perishable Products and Food Safety
Frozen Ibérico pork products are shipped in insulated packaging with appropriate cooling materials.
Customers should retrieve deliveries promptly, inspect products upon arrival, and follow appropriate refrigeration or freezing instructions.
Do not consume products that appear spoiled or unsafe. Contact us promptly if you believe a product arrived in unacceptable condition.
6. Returns, Refunds, and Cancellations
Due to the perishable nature of our food products, returns and exchanges are generally not accepted after delivery, except where required by law.
Damaged, spoiled, incorrect, or otherwise nonconforming products may qualify for a replacement or refund following review.
Please refer to our Return and Refund Policy for further information.
7. Product Information
We make reasonable efforts to provide accurate descriptions, weights, photographs, and product information.
If you have questions about ingredients, allergens, storage requirements, or product suitability, please contact us before ordering.
8. Website Use
You agree not to use our website for fraudulent, unlawful, or unauthorized activities.
You must provide accurate information when placing orders and must not interfere with the security or operation of our website.
9. Intellectual Property
Our website content, branding, text, photographs, and other materials are protected by applicable intellectual property laws.
Third-party trademarks and brand names remain the property of their respective owners.
Unauthorized reproduction or commercial use of protected content is prohibited.
10. Limitation of Liability
To the extent permitted by applicable law, CUSI IBÉRICO is not responsible for indirect, incidental, or consequential losses arising from use of the website or products.
Nothing in these Terms excludes liability or consumer rights that cannot legally be excluded.
11. Privacy
Personal information collected through our website is handled in accordance with our Privacy Policy and applicable privacy laws.
12. Changes to These Terms
We may update these Terms of Service from time to time. Updated terms will be posted on this website.
Changes will apply prospectively unless otherwise required or permitted by applicable law.
13. Governing Law
These Terms are governed by the applicable laws of the State of Florida and the United States, subject to any mandatory consumer protections that apply.
14. Contact Information
For questions about orders, products, shipping, or these Terms of Service, please contact CUSI IBÉRICO using the contact information provided on our website.